FREQUENTLY ASKED QUESTIONS

1. How to identify the road?
2. What do road name signs look like?
3. How does one know the exact location?
4. What is a landmark?
5. How can I make a complaint?
6. What types of complaints can I make?
7. What information is important to make a complaint?
8. Why must the complainant provide a contact number?
9. Will the identity and contact number be kept private?
10. What types of roads are there in Sabah?
11. What types of roads does this web portal cater to?
12. How do the roads differ?
13. How fast can the complaint/problem be addressed/fixed?
14. Why are complaints/problems yet to be fixed?

1. How to identify the road?
   
   

   Identification can be made by the road name and the logo that is affixed on the road name sign. JKR maintained roads have a JKR logo while Council roads have the respective local authority's emblem affixed on the road name signage beside the road name.

   
   
   
   
2. What do road name signs look like?
   
   

   State road name signages are green with white letterings and a yellow JKR logo

   
   
   
   
3. How does one know the exact location?
   
   

   Normally road name signs are planted at the beginning and end of each road

   
   
   
   
4. What is a landmark?
   
   

   The description of nearby landmarks such as government buildings, supermarkets, petrol station, housing estate, palm oil estate, kampung, schools

   
   
   
   
5. How can I make a complaint?
   
   

   Phone: 088-266-600/ 260-066 Fax: 088-265-500 email: supports@sabahroads.com Local newspaper hotline

   
   
   
   
6. What types of complaints can I make?
   
   

   Matters regarding the road and its condition

   
   
   
   
7. What information is important to make a complaint?
   
   

   (a) Location (District, Town, Road Name) & Nature of complaint (b) Complainant's contact number

   
   
   
   
8. Why must the complainant provide a contact number?
   
   

   For further clarification on the location or the nature of complaint (when required) and to update the status of the complaint.

   
   
   
   
9. Will the identity and contact number be kept private?
   
   

   Complainant's identity and personal data will be kept confidential

   
   
   
   
10. What types of roads are there in Sabah?
    
    

    The Federal Roads are under the purview of the Federal Government while the State Roads are under the purview of the Sabah State Government. Both the Federal and State Roads are managed by JKR Sabah. Council Roads are under the jurisdiction of the respective Local Authorities (e.g. City Hall, Municipal Council, Town Board or District Council). Other authorities such as JPPS and DID manage their own roads. Private roads such as estate and plantation roads are privately maintained.

    
    
    
    
11. What types of roads does this web portal cater to?
    
    

    This web portal focuses on the Sabah State Sealed Roads (SRT1)

    
    
    
    
12. How do the roads differ?
    
    

    The Federal and State Roads are either sealed or gravel roads.

    
    
    
    
13. How fast can the complaint/problem be addressed/fixed?
    
    

    The complaint/problem will be investigated/ assessed and actions will be taken; the outcome or the status of the complaint shall be made available through this website.

    
    
    
    
14. Why are complaints/problems yet to be fixed?
    
    

    Some repairs may be delayed due to the State Government's financial constraints. In other cases, the roads do not fall under the State Government's jurisdiction; but the complaint would be forwarded to the relevent authorities.